Supplier Resources
Excellence in Customer Service and Operations
Weatherford demonstrates operational integrity through its ethical, sustainable, and compliant supply chain practices and continually strives to enhance our policies, practices, and training programs to uphold the highest standards in our business operations. As a current or prospective supplier, we want to ensure you have the information needed to partner with Weatherford to support our customers’ operations.
Becoming a Weatherford Supplier
At Weatherford, we recognize that managing and developing ethical business practices and standards of conduct are essential for maintaining our reputation and the trust of our stakeholders. To this end, we expect our suppliers to adhere to the same values and ethical standards that we have set for ourselves.
Our Supplier Code of Conduct outlines our expectations for human rights, forced labor, environmental responsibility, and conflict minerals, and compliance with all applicable laws and regulations. We require all our suppliers to agree to comply with its policies.
Procuring Goods and Services
Weatherford only procures goods and services from approved suppliers, and we expect our suppliers to adhere to our standards terms and conditions set forth in our purchase orders or master agreements.
Supplier Relationship Management
At Weatherford, the performance of our suppliers directly influences our commitment to excellence in supply chain operations. We uphold rigorous standards for suppliers, ensuring the timely and precise fulfillment of contractual obligations as decided upon. This is managed through regular performance reviews, where we monitor compliance with agreed-upon pricing and performance benchmarks. In cases of shortcomings, remedial measures are implemented to address any deficiencies, and counteracting processes that don't contribute to stronger supplier relationships that promote continuous improvements and drive value for our customers, which is our top priority.
Please review/refer to our Sustainability program, which includes important principles and policies we are committed to.
Invoicing Guidelines for Suppliers
INVOICING REQUIREMENTS
Weatherford strives for excellence in customer service and operations and continuously aims to deliver exceptional results. Our Supplier Invoicing Requirements Kit (SIRK) provides a single set of guidelines and requirements that apply to all invoices globally. Adherence to these requirements will enable more timely processing of your invoice(s).
Supplier Invoice Requirement Kit
Country Specific Guidance
Where to submit an invoice, ask for help, and any country specific guidelines that may exist in addition to the global Supplier Invoice Requirement Kit.
Are you and Approved Weatherford Freight Provider?
Please review the transportation service provider section.
FREQUENTLY ASKED QUESTIONS
When is a purchase order (PO) required with my invoice?
If you did not receive a Weatherford issued PO for goods/services, contact the Weatherford representative that requested the product or service for this information. It is preferred for PO invoices that the PO is attached with the invoice. Before submitting your invoices, please confirm with your representative that the PO receipt for goods or services have been processed to avoid delays.
What do I (the Supplier) do if my Weatherford Representative is not available to provide the Non-PO Form?
The Weatherford Buyer is usually the Weatherford Representative and the primary point of contact. In the event that person is not available, escalate to the senior most manager for the location / product line the request was made from. Do not submit your invoice without the appropriate documentation as listed in this Kit. Contact the Supplier Relations Team in your geographic location for further assistance.
Where can I locate the full legal Weatherford name and product line/division associated with my invoice?
The full legal Weatherford name can be found on the Weatherford Purchase Order or the Non PO Form. If you do not have a Weatherford issued PO or Form then contact the Weatherford representative that requested the product or service for this information.
I am/have a Freight provider. Does that mean I need to follow the SIRK or are there special billing conditions applicable to my services?
All invoices must meet the requirements in the SIRK, but we have released a special section for Weatherford carriers in this site. Please review the information here related to our new Oracle Transportation Management System. Also note that you may be required to submit your invoice to a Freight specific mailbox depending on country. Go to the section Invoice Submission Methods “How Can I submit an invoice for Payment?” to check if your country has a Freight specific inbox. If only a single mailbox is listed, submit freight invoices to that mailbox.
I have a paper copy invoice, how do I get that submitted?
Only a soft copy is accepted. Scan and email the invoice to the appropriate inbox as stated in the SIRK under Invoice Submission along with the documentation required (Proof of Delivery, Non-PO Requirement Form, etc.). See the Supplier Invoice Requirement Kit’s Country Addendum Requirement table for guidance if there is a tax or legal obligation to submit a paper copy.
How will I know that my invoice has been rejected?
Invoices that do not meet the outlined invoice requirements will be returned to you from Weatherford Accounts Payable system under the email address wfnotification@inspyrusemail.com with a notice stating the reason(s) for rejection. It is the supplier’s responsibility to re-submit the invoice with the necessary corrections. Contact the Supplier Relations Team in your geographic location for further assistance.
How does this Supplier Invoice Kit affect Payment Terms?
Payment terms will commence upon Weatherford acknowledgement of a compliant invoice. If the invoice is rejected, it is the Supplier’s responsibility to submit a compliant invoice. Once a Weatherford representative has confirmed compliance, the invoice will be processed.
Who can I contact to get help on my invoice if it was rejected or I have questions?
Contact the Supplier Relations Team in your geographic location. The country specific mailboxes dedicated to receive and process supplier invoices are not monitored and therefore, inquiries submitted to these email addressed will not be responded.
Transportation Service Providers
Information For Weatherford Freight Providers
Weatherford has adopted Oracle Transportation Management (OTM) and Global Trade Management (GTM) as our official transportation and trade management systems. These advanced platforms allow us to streamline logistics operations, improve shipment visibility, and ensure compliance with global trade regulations. As we continue to maximize the full potential of these systems, our Logistics Service Providers (LSPs) remain essential partners in achieving shipment optimization and meeting on-time delivery targets.
Together, we are committed to driving continuous improvements in efficiency, communication, and customer satisfaction across our global supply chain.
Requirements
- Carriers approved by our logistics organization need OTM credentials to be considered for cargo tendering. Please contact your local logistics organization to coordinate the onboarding process
- All invoices for successfully completed shipments must reference the correspondent OTM shipment number, regardless of the submission method (Email or OTM). Billing must comply with our SIRK. EDI carriers are subject to different conditions bases on standards use by Weatherford OTM solution.
- Do you have edi capabilities and would like to be considered for onboarding as EDI carrier? please send your request to Logistics Category Management
OTM Training For Carriers
Note that even when the material contains information on invoicing via OTM, this functionality has not been enabled yet. Please continue sending your invoices the same way you are currently using to avoid delays in payments for your services. Weatherford will be communicating in advance the readiness to receive invoices in OTM, as applicable.
Contact Supplier Relations Team
Need assistance?
- Contact your local Weatherford logistics representative.
- Alternatively, contact the Supplier Relations team for your region (see the Country Specific Guidance section). The team will respond within three (3) business days.